Drafting a crisis communications plan, with Melissa Agnes — MSM #037

Organizations with crisis management plans are ready to communicate effectively when the unexpected happens. Yet the work involved with developing such a plan can be daunting, causing many organizations to make the unfortunate decision to fly without one. In this episode, we hear from Melissa Agnes, an international crisis management keynote speaker and consultant. She […]

(E)mailing in the interview — MSM #036

We’ve talked previously about how and when to “phone in” a media interview. This episode is about mailing it in – more specifically, emailing your responses to a reporter. As with all interview approaches, it comes with both benefits and drawbacks. While connecting with the reporter in person or by phone is typically preferable, it’s […]